Your bots
Every bot on this account. Open one to set it up, or add another.
Home
How your bots are doing, and who is on your sites right now
Live visitors
Everyone on your sites right now, across every bot — updates every 10 seconds
| VISITOR | ACTIVITY | PAGE | LOCATION | TIME | BROWSER |
|---|---|---|---|---|---|
| No active visitors right now | |||||
Active chats
Live conversations — click any to take over
Reports
How your chats, leads and team are doing
Leads
Contact info captured from your chat conversations
Appointments
Appointment requests captured by your bot
Chat history
Recent conversations on your website — click one to read it
Top questions
What your customers ask most
Most common questions
Analyzing...
Why this matters
Use these top questions to improve your bot. Add them to your FAQs in Bot setup.
Bot setup
Tell us about your business — or let the bot read your website and do it for you
Who you are and what you offer.
Start from your website
We read your site and fill in everything below — business details, services, and a set of FAQs. Review it, then save.
Business information
Your bot will use this to answer customer questions
So the bot knows whether you are open right now, not just what your hours say. Detected from this browser — change it if your business is elsewhere.
Services
What services or products do you offer?
Service areas
Where do you serve customers?
Extra things your bot learns from: your website, documents and FAQs.
Website learning
Add your website so your bot learns from it
Document upload
Upload documents for your bot to learn from
FAQs
Common questions — add as many as you need
How your bot talks, and quick replies for live chat.
Bot personality
How should your bot communicate?
Leave blank to disable
US numbers — just enter 10 digits, e.g. 2149233426. International numbers include country code with + prefix.
Canned responses
Save common replies for quick use during live chat
Where your leads and chat activity get sent.
Send leads to your CRM
Every lead this bot captures is posted as JSON the moment it happens. Either box takes any URL that accepts a POST — Zapier and Make are the easy routes, but a CRM endpoint of your own works just as well.
Data sent to Zapier for each lead:
Data sent to Make for each lead:
Analytics & ad conversions
Send chat activity to your own analytics, and count chat leads as conversions in your ad accounts. Leave blank to send nothing.
GA4 only. Find it in Google Analytics under Admin → Data streams.
The data-site value from your CGM Analytics tag — like cgm_a1b2c3d4e5, or wb_yourbusiness for a site built with WebBuilder.
Ad conversions
Each lead the bot captures counts as a conversion in your ad accounts, credited to the ad the visitor clicked. Needs the one-line chat code from the Install tab, or our WordPress plugin.
In Google Ads: Goals → Conversions → New conversion action → Website, then “Use Google tag manually”. It shows both, as send_to: 'AW-123456789/label'.
In Microsoft Ads: Tools → UET tag. Then add a conversion goal of type Event with action submit_lead_form.
What gets sent
chat_started — the visitor sends their first message
generate_lead — the bot captures a name, phone or email
file_uploaded — the visitor attaches a file
Ad accounts: one conversion per chat, when the bot captures a lead
Events are reported against the page the widget is on, not the chat frame, and the automatic page view is switched off so your existing tag keeps counting traffic on its own.
Install on your website
Put your bot on your site in three steps. One bot works on as many sites as you like.
Step 1 — Copy your chat code
Popup button + invite bubble (recommended)
One bot works on unlimited sites. Design the invite bubble for this site below, then copy the snippet and paste it on that site. Change these and copy again for a different site.
Or: a chat window inside a page
Shows the full chat window in the page itself, e.g. on your Contact page. Use this instead of the popup on that page.
Step 2 — Paste it on your site
Paste the code just before </body> so it shows on every page. Pick your website platform:
WordPress — use our plugin (easiest)
- Download the LiveCustomer Chat plugin (a .zip file — don't unzip it).
- In WordPress, go to Plugins → Add New → Upload Plugin, choose the file, press Install Now, then Activate.
- Go to Settings → LiveCustomer Chat, paste your bot ID and press Save Changes.
- Your bot ID:
Wix
- In your Wix dashboard, go to Settings → Custom Code (under Advanced). A paid Wix plan with a connected domain is needed.
- Press + Add Custom Code and paste the code.
- Choose All pages, place it in Body – end, and press Apply.
Squarespace
- Go to Settings → Developer Tools → Code Injection (older sites: Settings → Advanced → Code Injection).
- Paste the code in the Footer box and press Save.
Shopify
- Go to Online Store → Themes, press the … button next to your theme and choose Edit code.
- Open theme.liquid (under Layout).
- Paste the code just before
</body>and press Save.
Any other website
- Open your site's footer or page template.
- Paste the code just before
</body>and publish. - If someone else runs your site, send them the code — that's all they need.
Step 3 — Check it's installed
Enter a page on your site and we'll look for your chat on it.
Settings
Manage your bot appearance, integrations and account
Live chat
Phone app & notifications
Get LiveCustomer on your phone and be told the moment someone is chatting, asks for a person, or becomes a lead — even with the app closed.
Desktop alerts
The spoken alert only reaches you if you are looking at this tab. Turn on desktop notifications and a new visitor or a started chat reaches you while you are working somewhere else.
Plays while the dashboard is open, even in a background tab. Turning one on plays it so you can hear it.
Only fires while the dashboard is open in a browser tab, even a background one. For alerts with it closed entirely, use the SMS lead alerts in Bot setup.
Typing preview
How much you see of a message while a customer is still writing it. Seeing the words early lets you start on the answer; some businesses would rather not watch unsent text.
Set to off, the draft never leaves the customer's browser.
Branding
Colors
Choose colors that match your website
Logo & avatar
Font
Widget customization
Customize the chat popup button
Live preview
Facebook Messenger
Connect your Facebook Page
Your bot will automatically reply to Messenger messages
Team members
Invite team members
Invite teammates to access your bot dashboard
Email digest
Send digest
Send yourself a summary of your bot performance
Change password
Plan & billing
Choose a plan to keep your bot active
AI bot replies are answers your bot writes on its own. Live chat by you and your team is always unlimited. Need more replies in a month? We add 1,000 for $25 automatically, so your bot never stops answering.
Starter
$49.95/mo
Pro
$99.95/mo
Agency
$199/mo